Shipping Policy

At Big Joōs Brands, we strive to provide a seamless and timely shipping experience for our customers. Our shipping policy outlines the procedures and expectations regarding the shipment of orders.

1. Domestic Shipping
For domestic orders within the United States, we are committed to processing and shipping your order promptly. We aim to ship all domestic orders within 24 hours of receiving the order, excluding weekends and holidays. Once your order is shipped, you will receive a shipping confirmation email containing tracking information, allowing you to monitor the progress of your package.

2. International Shipping
For international orders, we handle shipping on a case-by-case basis to ensure the best possible service. International shipping times and costs may vary depending on the destination country and customs regulations. We will work diligently to process your international order and provide you with a shipping estimate and available shipping options. Please note that any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the customer.

3. Shipment Tracking
For both domestic and international orders, we provide shipment tracking whenever available. This allows you to track the progress of your package and estimate its delivery date. You will receive a tracking number via email once your order has been shipped, along with instructions on how to track your shipment.

4. Delivery Timeframes
Delivery timeframes for domestic orders vary depending on the shipping method chosen during checkout and the destination address. Standard shipping typically takes three (3) business days, while expedited shipping options are available for faster delivery. International delivery times can vary significantly due to customs clearance processes and the distance involved. Please note that unforeseen circumstances, such as extreme weather conditions or transportation disruptions, may occasionally cause delays that are beyond our control.

5. Order Updates and Communication
We will keep you informed about the status of your order through email notifications. These updates will include order confirmation, shipment notification, and any relevant tracking information. Should you have any questions or concerns about your order's status, our customer support team is available to assist you.

6. Shipping Address
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or delivery issues resulting from incorrect or incomplete address information. If you need to make any changes to your shipping address after placing an order, please contact our customer support team as soon as possible.

If you have any further questions or require assistance regarding our shipping policy, please contact us at shipping@drinkbigjoos.com . We are dedicated to ensuring your satisfaction and will do our best to address any concerns or inquiries promptly.