Refund Policy

At Big Joōs Brands, we are committed to providing our customers with high-quality products and exceptional customer service. Our refund policy outlines the guidelines and procedures regarding refunds and returns for our perishable goods.

 

1. Perishable Goods
Please note that due to the perishable nature of our products, we have specific guidelines for refund requests.

 

2. Quality Assurance
We take great care to ensure that our products are fresh, delicious, and meet the highest standards. If you believe that your order does not meet these expectations or if you encounter any quality issues with our products, please contact our customer support team within two (2) days of receiving your order. We may request detailed information or evidence to assist us in assessing the issue.

 

3. Refund Eligibility
Refunds for perishable goods are assessed on a case-by-case basis. To be eligible for a refund, the following conditions must be met:
   - You must contact our customer support team within the specified timeframe, providing detailed information about the issue.
   - You may be required to provide photographic evidence or return the product, depending on the nature of the problem.
   - The refund request must be reasonable and justified, taking into account the perishable nature of the goods.

 

4. Refund Process
If your refund request is approved, we will process the refund in a timely manner. Refunds will be issued in the same form as the original payment method used during the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your financial institution.

 

5. Exclusions
Certain circumstances may not qualify for a refund, including but not limited to:
   - Issues resulting from improper handling, storage, or negligence after delivery.
   - Changes in taste preferences or dissatisfaction without valid quality concerns.
   - Delays or delivery issues caused by incorrect or incomplete shipping addresses provided by the customer.

 

6. Contact Us

If you have any concerns or inquiries regarding refunds or returns, please contact our customer support team at customersupport@drinkbigjoos.com . We are here to assist you and address any issues you may have with our products.